Support

We are here to support you and answer all of your questions about  EMBSX, warranty and return policies.

How To Videos

We've put together a few short how to videos to help you easily get up and running with the EMBSX.

Q.
Is the grinder angle adjustable?

A.Yes, between 30 and 45 degrees.

Q.
Can it sharpen a 3 blade mower?

A.Yes, the built-in camera makes it easy to sharpen all blades, even those that are recessed under the machine .

Q.
Can it sharpen mulching blades?

A. Yes, it can follow the contour of any blade .

Q.
What about balancing the blades?

A.We recommend that you spend the same amount of time grinding on each end of the blade in order to maintain blade balance. In addition to that we recommend removing the blades after every 10 sharpening’s to check the balance or if excessive vibration is noticed.

Q.
Will it work with my small compressor?

A.The EMBSX needs at least 120 PSI at 3.0 CFM, it will work with small compressors but may require you to pause for 10-20 seconds while the air pressure builds up again. For continues operation we recommend a 29 gallon compressor or larger.

Q.
Does it work with hardened steel blades?

A.Yes, the tungsten carbide bit works great on even the hardest commercial blades.

Q.
How long does the camera battery last?

A.Approximately one hour before needing to be recharged.

Q.
How long does it take to recharge the camera?

A.Two hours.

Q.
Does the camera app work on IOS and Android?

A.Yes.

Q.
Can I purchase replacement bits from Noracore?

A.Yes.

Q.
How long will the tungsten carbide bit last?

A.We’re not sure as we haven’t worn out any after months of testing. These grinding bits are very robust.

Q.
Will the EMBSX work on my John Deere mower?

A.Yes, the EMBSX has been tested on John Deere mowers as well as Snapper, Gravely, Toro, Cub Cadet, and many others.

Q.
Is there a warrantee on the EMBSX?

A.Yes, the EMBSX is warranted to be free of defects and give you trouble free operation for 1 year.

Q.
Can I purchase an extended warranty?

A.Yes, you may purchase an additional year for $95.

Our promise to you

We stand behind EMBSX  100% and believe you will love using it as much as we do. If you are not completely satisfied, you may return your EMBSX within 30 days for a full refund.

30 Days Return Policy

If you’re not satisfied with your purchase you can initiate a return within 30 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been modified in any way may not be returned. You will need to include your receipt.

Return shipping costs are not included. If you use a return-shipping label provided by NoraCore, shipping costs will be deducted from the amount of the refund due to you. Refunds will be issued to the original method of payment shortly after we receive and process the eligible item. 

We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received. 

Damage Policy

If an item arrives damaged or is defective, you may return it for a replacement or a full refund, as long as you report the issue within 30 days after delivery of the item. Shipping costs will be covered.

To report an issue with an item, please email support@noracore.com or visit Contact Us page. You will be required to submit photos of the damage.

Warranty Policy

EMBSX comes with a limited, one-year product warranty from the date of purchase. Must have proof of purchase.

If the product fails due to normal usage, repairs will be made free of charge and shipping costs will be covered. If it is determined that the product failed due to customer misuse or mistreatment, repairs and shipping will be covered by the customer.

If you have any issues with your EMBSX device, please email support@noracore.com or visit Contact Us page.

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